Software To Help Streamline Workforce Processes
For many operations large or small, the right software can make the difference between a productive workplace and a sluggish one. While implementing new applications might seem like it could overwhelm staff, employees quickly adapt to the use of software applications. Cornerstone On Demand reports that employees who use applications in the workplace use an average of four a week. Here’s a look at a few applications that can help to streamline various aspects of your business.
ShopVue combines factory labor management software and machine monitoring applications with attendance monitoring systems to create one powerful manufacturing productivity tracker. With a simple touchscreen user interface, ShopVue gives your front-line managers a real-time look at your manufacturing facility’s productivity. ShopVue’s labor reporting utilities offers an electronic dispatch system that gives operators a digital job list and allows them to select orders with a barcode scanner. This feature even allows you customers to track job start and finish times and reduces the overall time your operators spend reporting job data to the press of a touchscreen.
Additionally, ShopVue offers more than 70 manufacturing reports that include core data such as employee labor efficiency, order efficiency, and work center productivity. ShopVue’s developer, Casco, offers custom reports as well as a manufacturing manager reporting package. Easy to use and fast to implement, ShopVue is a shop floor data system that will greatly boost productivity and efficiency for your manufacturing floor.
Streamlining your operation doesn’t just happen on the shop floor – keeping up with customer expectations regarding customer service speed and quality is just important to your success. Aspect Zipwire is a cloud contact center that tracks customer history, preferences, issues and resolutions all in one scalable piece of software.
Zipwire’s cloud deployment means that there’s no downtime for upgrades or maintenance and offers instant upscaling if your needs change. Zipwire offers workforce management solutions, as well as supervisor tools that allow for call recording, screen-sharing, interaction feedback and screen capture. Finally, Zipwire offers simple to implement post-interaction feedback surveys that let customers provide you with the data you need to improve interactions and optimize your customer service processes. When it comes to contact center software, don’t settle – you need to make sure customers feel well taken care of or you won’t have anyone left to sell your products and services too.
Kronos Workplace Workforce
Workplace and Workforce are actually two separate applications that offer many of the same features – Workplace is an HR and payroll solutions utility for small to midsize operations, whereas Workforce is designed for larger enterprises. Both allow you to track time and attendance as well as administer payroll, but Workforce offers much deeper analytic options as well as advanced absence tracking software. Both can be implemented in the cloud, but Workforce offers on-premise installation options as well.
For those businesses that employ more than 2,500 employees, Workforce is a better option and can be optimized specifically for your industry. For smaller operations, Workplace is a sleek and easy to implement option that will streamline your HR and payroll departments. Both options offer powerful automation options that will let your HR departments spend more time focused on your organization’s strategic objectives and less time filing paperwork, as well as increase accuracy and minimize risk.